COVID-19 update

Our phone lines are currently unavailable, however our team are still here to help. Enquiries can be dealt with using the email addresses in the Help and Contact section. FAQs are also available on the website. Information on servicing, tyre replacement, windscreen damage, insurance claims etc can all be found in the ‘My Account’ section. Please be patient, as soon as we have any updates we’ll let you know. Thanks for your patience.


We welcome your enquiries and ensure all are answered, however, to help us deal with your queries efficiently please direct them to the correct department:

Our office is open Monday to Friday, 08:30 to 17:30. Fleet Assist, our dedicated accident management team are on hand 24 hours a day to provide advice and assistance.


NHS Fleet Solutions
Cobalt Business Exchange
Cobalt Park Way
Newcastle upon Tyne
NE28 9NZ

Telephone: 0344 811 8228 (option 1)

The Aftercare Team

(for all queries relating to a current or recently returned vehicle)

Telephone: 0344 811 8228 (option 1)

The Orders Team / Customer Liaison Team

(for all queries relating to a quotation or a current order)

Telephone: 0344 811 8228 (option 2)


Existing orders:
New quotations:

The Deliveries Team

(for all queries relating to the delivery of your new vehicle)

Telephone: 0344 811 8228 (option 3)

The Accident Team

(to report a new or discuss an existing accident claim)

Telephone: 0344 811 8228 (option 4)
24 Hour Accident Helpline (Fleet Assist): 0344 576 1526

Northern Ireland 24 Hour Accident Helpline

Salary Sacrifice / Deduction: 01933 228 533
Business Sacrifice / Deduction: 0161 274 9077

For information regarding your leasing company visit My Account.

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