Telephone System

We're currently experiencing issues receiving inbound calls. We're working on the issue - please do not call us at this time, please see our Contact page for the relevant email address for your query. You can also find useful contact numbers for your leasing company in the My Account section once logged into the website.


We welcome your enquiries and ensure all are answered, however, to help us deal with your queries efficiently please direct them to the correct department:

Our office is open Monday to Friday, 08:30 to 17:30. Fleet Assist, our dedicated accident management team are on hand 24 hours a day to provide advice and assistance.


NHS Fleet Solutions
Cobalt Business Exchange
Cobalt Park Way
Newcastle upon Tyne
NE28 9NZ

Telephone: 0344 811 8228 (option 1)

The Aftercare Team

(for all queries relating to a current or recently returned vehicle)

Telephone: 0344 811 8228 (option 1)

The Orders Team / Customer Liaison Team

(for all queries relating to a quotation or a current order)

Telephone: 0344 811 8228 (option 2)


Existing orders:
New quotations:

The Deliveries Team

(for all queries relating to the delivery of your new vehicle)

Telephone: 0344 811 8228 (option 3)

The Accident Team

(to report a new or discuss an existing accident claim)

Telephone: 0344 811 8228 (option 4)
24 Hour Accident Helpline (Fleet Assist): 0344 576 1526

Northern Ireland 24 Hour Accident Helpline

Salary Sacrifice / Deduction: 01933 228 533
Business Sacrifice / Deduction: 0161 274 9077

NUTH Business 24 Accident Helpline

Telephone: 0191 233 6161

The New Business Team

(for all queries relating to new business enquiries)

Telephone: 0191 607 3552

For information regarding your leasing company visit My Account.

Find Out More

If you are a public sector employer and would like to find out more information please complete the form below.