FAQs / Contact

Still haven't found the information you're looking for? Email our enquiries mailbox: enquiries@nhsfleetsolutions.co.uk.

Please note: we are currently experiencing very high numbers of messages but rest assured we’ll get to it as soon as possible.

If your query is urgent please telephone our office 0344 811 8228 (Mon-Fri: 09:00-17:00).

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If you are unsure on your organisation's VPD number, please contact our Quotes team on 0344 811 8228 (option 2)

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The scheme is designed to provide you with competitively priced and trouble free motoring. This includes no deposit, full maintenance included, insurance cover, hassle-free ordering and high levels of service. You can find more information within your Scheme Brochure under 'My Account' on our website.

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The idea behind salary sacrifice is quite simple. You give up part of your salary and, in return, your employer gives you a non-cash benefit, in this case a car.

Once you accept a salary sacrifice, your overall pay is lower, so you pay less tax, National Insurance and if you’re a member of your employers pension scheme, possibly less in pension contributions.

In addition, your employer will not have to pay their Employers’ National Insurance contributions and possibly pension contributions on the amount you sacrifice

The Salary Sacrifice will last for an agreed period, specified in your Variation of Contract.  At the end of the agreed period, the Variation of Contract will come to an end and you will return to your original terms and conditions.  

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Deposits and credit checks are not required as the monthly lease car payments are deducted direct from your salary via your employer who is registered to participate in the scheme.

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We do not operate a part exchange service therefore if you currently have your own vehicle, private arrangements will be required to be made in relation to the vehicle.

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For information on how a salary sacrifice will affect your Maternity pay, please contact your Organisation's HR or payroll department.

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Yes, it is possible to get a second car lease / arrange a lease for someone else through Fleet Solutions but this is dependent on your organisation if they allow secondary vehicles. Please check this with your HR or Payroll department before continuing with your order.

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You will receive an email reminder when there are 6 months of your contract remaining. This is when we would suggest you place an order for a replacement. It is important that you act on this in order to best ensure your new vehicle is delivered for you on time, and so are not left without transportation.

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It may be possible to apply for a lease car following retirement and return to work. As with all lease car orders placed on our scheme, you must have sufficient salary to cover the lease of the car and will be subject to your employer’s approval.

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To register an account, your employers must be signed up to participate in our scheme.

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If you have not had an electric car before, you should complete adequate research to ensure it would be suited to your lifestyle. For example, do you have private off-street parking for charging at home? How many public charge points are installed in your local area? Will you need to register the car for any tolls or congestion zone exemptions/discounts? How long is your average commute, is the estimated mileage range enough taking into account real world driving conditions? Some useful references might be ev-database.uk and zap-map.com

Our team can offer further advice Monday – Friday 09:30 – 16:30 on 0344 811 8228.

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Approval is required from your employer prior to ordering your car as we need to confirm the details you have provided are correct – any discrepancies may result in a delay with the ordering process.

As the car will be leased by your employer, they also need to agree to the contract terms.

Approval from your Employer must be obtained within the quotation expiry date. We do send your employer regular reminders if a request remains outstanding however, if you are concerned about any delays, we would recommend contacting your staff benefits team.

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A driver entitlement check form needs to be completed by everyone wanting to drive the car.  This allows us to check all licences both at the start, and periodically throughout the lease, to make sure all drivers continue to be entitled to drive.

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Pension taxes such as Annual Allowance (AA) and Lifetime Allowance (LA) are based upon your salary, therefore changes in your salary can have an impact on these allowances, which can be affected by; promotions, pensionable bonuses or other factors in addition to leaving a salary sacrifice arrangement.  The calculation of the Annual Allowance that you have available is very complex and HMRC have provided a calculation tool that you can use;

(Check if you have an annual allowance tax charge on your pension savings)

You are advised to seek independent financial advice about this before proceeding with any salary sacrifice.

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Due to a global supply chain issue and component shortages, manufacturers are experiencing delays and therefore vehicle lead-times have increased. Further information regarding this is available to view within this news article.  

Please be assured that we will work hard with the manufacturers/dealerships to ensure your chosen vehicle is delivered as quickly as possible as well as keeping you updated with the progress of your order as best we can.

We do have a number of vehicles on Special Offer that are less affected by these delays. You can view these and obtain quotations on them via our Specials Offer page.

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Our Special Offer vehicles have already been pre ordered therefore once an order has been approved by your employer, it is a matter of awaiting the vehicle arriving in stock and a delivery date to be arranged. A Special Offer vehicle has already been allocated to you upon acceptance of the quotation.

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We do not have the facility to offer a test drive. If you wish to view the vehicle in person, we recommend visiting your local dealership.

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Organisations can express an interest and request further information by contacting The New Business Team via email: FleetSolutionsEvent@nhct.nhs.uk

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We are unable to amend the employer details on an account. If an incorrect employer has been selected at the registering stage, you will be required to register a new account under the correct VPD code.

If you require to change employer/VPD code after the ordering or delivery stage please contact the office on 0344 811 8228 for further advice.

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NHS Fleet Solutions are not your leasing company. Your leasing company details can be located in the My Account section of our website under the ‘vehicle details’ or in your Driver Handbook. NHS Fleet Solutions are the fleet administrator and will manage all day to day aspects and operate on your behalf.

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Your car will be serviced at a main dealer (Ford service Fords, VW service VW’s, but Ford don’t service VW’s!)  For advice and support, please contact your leasing company who can process the booking for you.  If you want to book the car in with the main dealer yourself, just give them a call and tell them it’s leased via ‘XYZ’ Leasing Company.  Your leasing company details can be located in the My Account section of our website under ‘vehicle details’ or in your Driver Handbook. 

If you require a courtesy car, you will probably need to show proof of insurance to the dealership; a copy of your insurance certificate can be downloaded (via a PDF file) in the My Account section of our website.

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We do not provide courtesy vehicles under the terms of your lease agreement. We rely on the availability of courtesy vehicles from third party suppliers (such as a main dealership if your vehicle is in for routine servicing/repairs or the repairing bodyshop if repairs are carried out under our insurance policy). If you are provided a courtesy car, it is prudent to check how long you are entitled to it and ensure the car is handed back on time, as any resulting charges from late return will become your responsibility.

Please note, these vehicles are not guaranteed. We will assist where possible with enquiries however in the event there is no availability, we do not have provisions to supply courtesy vehicles of our own.

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You may have received an invoice via post or email for additional charges. Details of how to pay this are included on the invoice itself with payment terms being 28 days from the date it is sent. Invoices outstanding after the initial 28 days will be referred to a debt collection agency appointed to manage the reminders and recovery process on behalf of NHS Fleet Solutions. The use of this agency will not incur any additional fees or impact your credit file. For any concerns regarding data sharing, please see our privacy notice available on the website.

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As all of our vehicles are leased, the initial speeding notice will be sent to the leasing company as they are the registered owner of the vehicle with the DVLA. When received by the leasing company, they will transfer the liability to Fleet Solutions. Once received, we will nominate the details of the contract holder to the respective Police constabulary who have issued the notice.

Although liability on these charges will always be transferred to the contract holder by Fleet Solutions, should a named driver have been in possession of the vehicle at the time of the alleged speeding offence, the contract holder would be responsible for nominating this individuals details to the police.

Please note – Should an administrative fee be charged by the leasing company relating to the processing of a speeding offence, this will be passed across to the contract holder as per the terms and conditions of their contract.

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As all of our vehicles are leased, the initial PCN notice will be sent to the leasing company as they are the registered owner of the vehicle with the DVLA. Where possible, the leasing company will transfer the parking fine liability to ourselves and then we will transfer the liability to the lease car contract holder. When we issue a letter to transfer the liability to yourself, an email will also be sent to you containing details of the charge.

In some cases when the parking fine issuer does not allow liability to be transferred on their PCN, we will forward correspondence on the PCN across via email to the lease car contract holders address held on file. It would then be your responsibility to ensure the appropriate action is taken on the charge. Should no action be taken, the leasing company will settle the charge on your behalf and issue a full recharge plus an administration fee. Should this recharge invoice remain unpaid, your employer will recover any outstanding balance from your net salary.

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Please refer to your Driver Handbook for information on how to have your windscreen repaired/replaced. A copy can be downloaded from the My Account section of our website.

If your windscreen needs to be replaced, there is an insurance excess payable – repairs are included in the lease costs.

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The automotive industry continues to suffer with the effects of global supply chain issues, often due to a shortage of crucial components such as semi-conductors. These issues are having a knock-on effect on both new car production and vehicle repairs. NHS Fleet Solutions will continue to liaise with the manufacturers and repairers to help achieve the required outcome, however please be advised that in the majority of cases we do not have the ability to influence part lead times or provide courtesy cars when the repairer has no availability. In all cases, we appreciate your ongoing patience and cooperation.

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Replacement tyres are included in the cost of the lease, you’re already paying for them, so don’t delay having them replaced! 

The tyre supplier will vary from leasing company to leasing company (it will normally be ATS or Kwik-Fit), therefore please contact your leasing company who will advise you where you need to go.  Some suppliers offer a mobile service, but before they’ll make a booking, they will need the tyre size and speed rating (found on the sidewall of the tyre).

Please note: Any tyres that are changed as a result of sidewall damage may result in a pro-rata charge. This charge will be raised to you via an invoice by the leasing company following completion of the work.

Your leasing company details can be located in the My Account section of our website under ‘vehicle details’ or in your Driver Handbook. 

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An early termination fee is a financial penalty contractually due should your car contract not be completed for any reason.  The value of the penalty depends upon a number of factors which include; the original contract length, the cost of the lease and how far into the lease you are when the contract is ended.  It does reduce every year on the anniversary of the date you took delivery of your car.

The exact value is outlined on your original ‘Order Form’ (a copy of which can be found in the My Account section of our website).

In order to terminate the agreement, the request must be approved upon review of a valid lifestyle change and the penalty must be paid in advance of arranging collection of the car.

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Yes, please contact your lease company who will issue the necessary travel documents and offer advice for driving abroad.  They will need to know the dates of your trip and what countries you intend visiting.

From July 2023, France has a mandatory requirement that all cars visiting from the UK must display a Crit’Air sticker in the windscreen declaring the vehicle’s Euro emission standard in order to drive through or park in low emission zones. All vehicles need to display a sticker to drive in a low emission zone, but please take time to research particular restriction zones and times. Please note, we have been advised of potential lead times of 6-8 weeks for Crit’Air stickers to be issued so please ensure you allow enough time before your trip. Stickers should be obtained and displayed before you leave for France.

Your leasing company details can be located in the My Account section of our website under the ‘vehicle details’ or in your Driver Handbook.

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Modifications to the lease vehicle after the delivery stage will require authorisation from the leasing company.

Your leasing company details can be located in the My Account section of our website under ‘vehicle details’ or in your Driver Handbook. This is generally not an issue if fitted via a dealership and the vehicle is undamaged in the process.

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The majority of organisations operate a one month in arrears policy, so your first payment will be in the month following the delivery of your lease vehicle, for example if you take delivery of your car in June, your first payment will be from your July salary.

A few organisations will take payment within the month that your vehicle is delivered. 

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Yes your contract includes breakdown cover for the duration of the lease. However, all manufacturers provide some level of roadside assistance package with new cars. The length of cover varies between brands, which means we are unable provide blanket contact details here but please ensure you check if you have cover in the first instance, as manufacturer assistance will often include onward mobility. If your manufacturer cover has expired, then the contact number relevant to your leasing company breakdown cover can be found in the My Account section of our website, under ‘vehicle details’ or in your Driver Handbook.

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You can access a copy of your contract by visiting 'My Account' on our website.

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Yes, it is possible to add a private number plate on your leased car. Please contact the lease company and follow their internal process for assigning a private number plate.

Your leasing company details can be located in the My Account section of our website under the ‘vehicle details’ or in your Driver Handbook.

Once completed, please contact our Aftercare Team on 0344 811 8228 (option 1) to provide new plate details and confirm the transfer date to enable the insurance policy to be updated accordingly.

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The V5c document will remain in the name and possession of the leasing company who are the legal owners and registered keepers of the vehicle. We can request a copy on your behalf, please contact our Aftercare Team on 0344 811 8228 (option 1) to request a copy. Note: NHS Fleet Solutions is not the leasing company.

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You can view your Drivers Handbook by visiting the 'My Account' section on our website.

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Yes, you do pay VAT on your lease car. The price you will pay is detailed on your contract, a copy of which can be found in the 'My Account' section of our website.

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All routine servicing is included within the cost of the lease. 

There is no hard and fast rule as to when cars need servicing, it varies from manufacturer to manufacturer and also model to model.  The service interval for your car will be outlined within the vehicle handbook (normally found within the glove box) - if you are unsure please contact a main dealer for advice.

It is very important that you are familiar with the service interval for your car, as should you neglect to adhere to the manufacturers’ guidelines for servicing, the warranty on the vehicle will be voided and all subsequent defects will not be covered by the manufacturer and will be your financial responsibility. 

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Should you decide to leave your employment mid-lease, it is important you contact a member of the team on 0344 811 8228 to discuss this.

If you are moving to a public sector organisation that Fleet Solutions also provides the lease car scheme to, then it is likely that your car can go with you (subject to approval and a minimum of ten months remaining on your current lease car contract).

If you move to a public sector organisation that Fleet Solutions does not provide a scheme to, we will approach your new employer and offer a transfer subject to the new employer meeting our contractual terms and conditions.  This tends to be 50:50 whether they’ll accept the transfer or not.  If it’s a no, the early termination penalty needs to be paid and the car will be returned.

Please note: It is not possible to facilitate a transfer of lease car between organisations where there is a gap in employment and if you leave the public sector, your car will almost certainly need to be returned.

Unfortunately we are unable to offer private leasing.

For further information regarding transfer or return of a lease car please contact us.

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If your employer allows for a mileage amendment to take place, the ‘Amend Mileage’ button will be available to select underneath your contracted mileage listed on your account to obtain a quote. To view this please log into your account via our website and access the My Account page. In order to change your mileage you must specify a lifestyle change reason (NHS Fleet Solutions may require evidence of this).

Please note, you must have at least 13 months left on the length of the contract at the time of the request and you can only opt to change your mileage once throughout the duration of the contract.

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We do not process mileage or fuel reimbursements under the scheme. Please contact your employer’s expenses team for further advice.

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The leasing company own your vehicle, your leasing company details can be located in the My Account section of our website under the ‘vehicle details’ or in your Driver Handbook. NHS Fleet Solutions are the fleet administrator and will manage all day to day aspects and operate on your behalf.

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Once your order has been approved you will receive notification via email.  At this stage, the vehicle will be placed on order with the dealership and you can log into your account on our website and track progress in the My Quotes / My Order page.

Once your vehicle is in stock, we will contact you to arrange a convenient delivery date.

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We try our best, but we are in the hands of vehicle manufacturers when it comes to building the car and keeping us informed of its progress.

From time to time, we get it wrong, but we will always endeavour to be as accurate as possible and should a delivery timescale slip, we’ll let you know as soon as we find out.

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Once an order has been placed with the manufacturer it is not always possible to make any amendments, however we will always try.  The rule here is, ‘the earlier the better’!

If you wish to cancel your order prior to delivery, a cancellation charge of £500 is payable.

Cancellation discussions should take place with our Orders team. Please contact them for further advice.

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When your new vehicle arrives in stock you will be contacted to arrange delivery on a date that best suits you.  If you currently have a Fleet Solutions lease vehicle, the collection will also be arranged.

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Quotations are available 24/7 online via our website.

Create an account and simply select ‘Get a Quote’ - if you know what car you want, use the ‘I know what I want’ feature or to browse available cars within your budget, select ‘Help me choose.’

Remember, you can change the lease duration of your quote to either 24 or 36 months and can add drivers under the age of 21 on specific cars (for an increased cost).

A quote is valid for 21 days from date of issue.

If you require any help or advice please contact our team on 0344 811 8228 or email quotes@northumbria-healthcare.nhs.uk

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Your quotation will show a monthly tax liability which is payable because you will have a ‘company car’.  How this amount is recovered depends upon how your employer reports its employee benefits to HMRC.  There are essentially two ways of reporting benefits; via p11d or a more recently introduced method referred to as ‘tax at source’. 

If your employer reports benefits via a p11d, then we will notify HMRC that you have taken delivery of a car and your tax code will be changed to reflect the fact you have a company car.  It normally takes a month or two for HMRC to issue a new coding notice. If your employer’s benefits are ‘taxed at source’, you will not see a change to your tax code and the additional tax will be deducted by your employer direct from your salary and handed to HMRC.

If you contact HMRC to discuss your tax code, please confirm you have a ‘company car’ and that you do NOT make a monthly contribution towards it – this is because HMRC does not recognise salary sacrifice reductions as contribution towards the car, but not all of their officers understand this.  It has been known for HMRC officers to incorrectly change tax codes taking salary sacrifice reductions into account only for their error to be discovered at year end, thus resulting in a significant underpayment.  This can hopefully be avoided by confirming the above during any discussions with HMRC.

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Yes.  Unlike other manufacturers, Teslas are not 'built to order' but instead orders are matched to the next available vehicle and this makes it very difficult for us to provide accurate lead times (and vehicle updates).  Indicative lead times can be found on Tesla's website, however, these are from the point of order.   Tesla will provide a window of 7 days in which you must take delivery; if this is missed, you will be matched to the next available vehicle (Fleet Solutions have no control when this will be).

Please call our Liaison Team if you wish to discuss options: 0344 811 8228.

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We are only able to place orders on vehicles that are currently in production. If the vehicle is not available to select on our website it may be that it is not yet in production or lease rates have not yet been released.

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Everyone who has a company car is subject to a ‘benefit in kind (BIK)’ tax charge.  This amount is determined by the value of the car and the vehicles exhaust emissions.  The tax applicable to your car is shown on your quotation as ‘Monthly Car Tax Liability.’

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In order to get a salary sacrifice lease car via NHS Fleet Solutions, your employer needs to be satisfied that their qualifying criteria are met.  Normally this means you are a permanent employee, however some organisations will have other rules.  Check with our team if you have any queries.

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The exact amount will depend on your personal circumstances, and will vary due to your salary level and whether you are in your employers pension scheme.

To find out how much you can save, create an account on our website and obtain a free no obligation quote www.nhsfleetsolutions.co.uk.

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We can offer new car contracts for either 24 or 36 months.  Occasionally we will make available selected used cars with different length contracts.  Check our website for the latest offers and availability.

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A number of state benefits are dependent on paying a minimum level of NIC, for instance Statutory Sick Pay and Job Seekers Allowance. You should consider the impact on such future benefits if the Salary Sacrifice means that your Revised Basic Salary falls below the starting level for paying NIC.  For further information on the current starting level for NIC please contact your payroll department.

You should also be aware that a reduction in taxable salary may affect other company and state benefits such as statutory maternity pay, sick pay, and their level of entitlement in the event of death.  A reduction in taxable salary might also affect more general financial matters such as mortgage applications.

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From April 2003 the government introduced Credits, WTC and CTC and in 2013 UC. It should be noted that quotations do not take into account the impact on WTC, CTC or UC which may mean that it may not be appropriate for some employees to participate in the scheme. WTC and UC are means tested and WTC affects the amount of CTC an employee may receive. These credits consider the earnings and savings of the employee and their spouse/ partner. If participating in the scheme were to alter the amount of credits an employee could claim, any loss of credits may be greater than the tax and NIC savings that may be generated. In principle a company car Benefit in Kind is considered earnings for the purposes of these credits. Consequently each employee’s situation is different and it is necessary to take the spouse/partner’s salary and savings into account in order to estimate the most realistic impact of participating in the scheme. If you qualify for state benefits such as the Disabled Persons Tax Credit (DPTC) you may qualify for a higher level of credit.

If you are currently claiming WTC, CTC or UC you should consider very carefully the likely impact on your income before committing to any salary sacrifice.

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Your car will be insured for social, domestic and pleasure purposes including commuting to a single place of work, and business use for your public sector organisation only. 

If you want to use your vehicle for any other business purpose, please call us on 0344 811 8228 to discuss your requirements in more detail.

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We’re happy if your employer is happy!

If you want another car, contact our team to find out if it’s possible.

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Please contact our team on 0344 811 8228 to arrange the collection of your lease vehicle.  We will require a minimum of five working days’ notice to have your car collected. Vehicles can only be collected Monday to Friday, excluding bank holidays.

Prior to collection, your vehicle needs a valid MOT certificate, be free of dashboard warning lights and the tyres need to be legal.

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If your lease is for 36 months, your car will require an MOT before it can be collected and returned.  The cost is covered by the lease agreement.

Please contact your lease company who can make the arrangements for you or simply book your car into the dealership who carries out your routine servicing.  Your leasing company details can be located in the My Account section of our website under the ‘vehicle details’ or in your Driver Handbook.

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Yes, you can exchange your vehicle earlier than your lease agreement, as long as you follow the early termination process and you will also need to demonstrate a valid lifestyle change. Please contact our Aftercare Team on 0344 811 8228 (option 1) to discuss this with them.

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We are unable to offer a formal extension on current lease agreements.

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At the end of the agreement, your car will be returned to the leasing company.  There are industry standards for what condition a car can be returned in without incurring ‘damage’ charges.  The industry body is the British Vehicle Rental and Leasing Association (BVRLA) who produce ‘fair wear and tear’ guidelines.  For clear explanations on what levels of damage may be classed as fair wear and tear, please see this document.  

Should your car be returned with damage over and above what is considered ‘fair wear and tear’, a damage invoice will be raised by the leasing company.  We understand this can be an emotive issue with drivers and will always act in the best interests of our customer and will negotiate with the leasing company on their behalf.  However it is not always possible to argue that damage is within the industry guidelines.

If you would like any advice before returning your vehicle please contact After Care on 0344 811 8228.

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If you drive less miles than anticipated and the car is returned with less miles than you have set the contract for, a charge will not apply. Under the terms of the scheme, underused mileage is not reimbursed.

Please note, if your contract is terminated early, the allowed mileage will be calculated on a pro-rata basis for the period you had the car.

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If you drive more miles than you have set the contract for, an excess mileage charge will apply.  The rates will vary depending on the vehicle and when this was ordered. Charges for vehicles ordered after 18^th May 2019 are as follows:

Petrol - 5p per mile

Diesel - 5p per mile

Electric - 10p per mile

Hybrid (Petrol & Diesel) – 10p per mile

PHEV - 15p per mile

If your order was placed prior to the 18^th May 2019 please contact the team on 0344 8118228 for further information.

Please note these rates are subject to VAT.

If you early terminate your contract, the allowed mileage will be pro-rata over the period you actually paid for the car.  If you extend the lease, additional mileage will be allocated also on a pro-rata basis.

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Yes, please contact us and tell us the exact mileage and we can request a price for you from the leasing company.  Unfortunately we have no input or influence on the price offered.

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Yes, it is possible to have up to four additional named drivers insured for the car (drivers are required to complete a licence check mandate). No driver with any of the excluded occupations listed in the ‘Insurance’ section within your Drivers Handbook can be insured on the car.

You can add insurance for additional drivers via the website, please visit the 'My Account,' 'Manage Drivers' section on our website to do this.

You must provide accurate email addresses for your additional drivers. We will email them an online Driver Entitlement Consent Form which must be completed. A licence check will be carried out once complete – usually within an hour or two. If successfully added to the insurance, the 'Additional Drivers' section within 'My Account' will update with the results.

Only Additional Drivers who have a status of 'Insured' are permitted to use the vehicle.

Please note: If your car is at the order stage, you are required to wait until the car has been delivered to amend your additional drivers.

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If you have added additional drivers on your insurance you can monitor and manage their details within 'My Account', 'Manage Drivers' section on our website.

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As an employee you are entitled to be the main driver of your vehicle regardless of your age. Adding a young driver will incur an additional premium, this is based on the age of the youngest driver and is a blended rate for the duration of your lease contract. A young driver can only be added to the policy at the ordering stage. For further information please contact our team on 0344 811 8228.

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You can edit your address and other personal details via your profile within 'My Account' on our website.

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This is dependent on your organisation. You will need to check this with your Human Resources or Payroll department before continuing with your order.

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We will require sight of the driving licence and written confirmation of any driving convictions/fault claims that may have occurred in the last three years.

The timescale to renew to a UK licence must not have lapsed when producing a copy of your licence. UK licence details must be submitted after the required renewal date.

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Only named drivers covered on our fleet insurance policy are authorised to drive the lease car provided. If you wish to add a driver to our insurance policy, please enter their details on the ‘manage driver’ section of your account. Additional Drivers are only permitted to use the vehicle once their status is shown as “Insured.”

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Fully comprehensive insurance cover is included within the scheme for the employee and up to four additional named drivers. There is more information about your insurance on our website: 'My Account,' 'Manage Drivers' and in the 'Insurance Policy' document.

Please note, the insurance policy is automatically renewed every year on the expiry date.

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Fully comprehensive insurance and breakdown cover is included within the scheme for the employee and up to four additional named drivers. If you have an accident in your vehicle you must report this to your insurers, the number can be found in the My Account section on our website. For advice on repairs, contact our team on 0344 811 8228 (option 4).

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A copy of your contract documents can be located on the ‘My Account’ section of the website. This includes an insurance matrix which details what excess you would be expected to cover depending on your driving history.

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The insurance policy automatically renews each year on the expiry date of the certificate. A copy of the new certificate will be available to view via your account as soon as possible, following renewal. Your car will remain insured throughout and there is nothing you are required to do.

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Our insurance is a fleet policy and as such you do not accrue official no claims bonus.

We can request a claims history letter from our insurance brokers at the end of the lease which will detail if there have been any incidents whilst on lease with ourselves and will include the dates of cover.

We recommend contacting individual insurers and communicating this to them for advice before committing to a policy.

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GAP insurance is not a requirement of the scheme.

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No, but it does help. We provide the option to add a 7kW home charging unit to your order via one of our electric charging partners: Pod Point or Ohme. This allows you to charge your car at home instead of finding a public charging point. The cost of the unit is split over your lease length and added to your monthly cost.

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If you are leasing an electric vehicle with Fleet Solutions the addition of a charging point installation must be selected on the 'Review Quote' page, prior to continuing with an order. Our team will be in touch via email or telephone to arrange delivery, and installation for a date and time that best suits you, free of charge.

Please note, It is not possible to add a home charging point after the order/delivery stage. Home charge points after this stage would need to be sourced privately.

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This is dependent on a number of factors, including battery size. The bigger the battery the longer the car will take to charge. This is usually the case for bigger cars.

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The Pod Point or Ohme unit remains your property therefore you can leave it at the premises or arrange privately for the unit to be moved to a new address. This would be at your own cost and your monthly lease car payments will continue as usual to include the cost of the original home charge unit.

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The charging point is part of your Fleet Solutions contract. Once your lease has ended, your charging point will not be removed, therefore if you wish to purchase/lease electric cars in the future, you will not have the hassle of re-installing the charger. If you wish to have it un-installed, please contact the company that installed your unit (Pod Point or Ohme).

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In the event you are to enter a congestion zone which offers exemption to electric vehicles, you are required to register directly with the governing body beforehand.

The vehicles are not pre-registered for exemption.

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